1. Introduction and Acceptance of Terms

Welcome to PaySoor.com, a crowdfunding and community-support platform operated by Kindly Tech LTD, a company incorporated in England and Wales. These Terms and Conditions (the Terms) govern your access to and use of the PaySoor.com website and related services (together, the Platform). By visiting, registering an account, launching a campaign, or making a donation, you agree to be legally bound by these Terms.

1.1 About PaySoor.com

PaySoor.com provides a safe and transparent environment where individuals, charities, and community organisations (Campaign Owners) can raise funds for personal, charitable, and social initiatives, and where supporters (Donors) can make voluntary contributions. The Platform acts purely as a technical and administrative facilitator of these interactions.

Kindly Tech LTD is not a payment institution, bank, investment company, or money-service business, and it does not hold, control, or manage any donor funds at any stage of the transaction process. All payments, fund holdings, and payouts are processed exclusively through independent, regulated third-party payment processor partners (collectively referred to as the Payment Partners).

Our Payment Partners are fully licensed and authorised to perform payment collection, safeguarding, and payout services in accordance with applicable FCA and EU payment regulations. They are responsible for the secure handling and storage of payment information, anti-fraud screening, and compliance with Know Your Customer (KYC) and Anti-Money-Laundering (AML) regulations.

1.2 Our Relationship with Payment Partners

PaySoor.com works in cooperation with Payment Partners as independent service providers. Their role is to enable the secure transfer of funds between Donors and Campaign Owners while ensuring compliance with payment laws and safeguarding requirements.

The Payment Partners act as the sole custodians of campaign funds during the donation lifecycle. Donations are received and temporarily held in safeguarded accounts managed by the Payment Partner, not by Kindly Tech LTD. Once a campaign meets its conditions for release, and all compliance checks are satisfied, the Payment Partner disburses funds directly to the verified Campaign Owner.

PaySoor.com only receives its platform service fee or commission from the Payment Partner after a successful transaction. At no point does Kindly Tech LTD obtain access to, or control over, donor monies.

This structure ensures that financial risk, fraud exposure, and compliance obligations relating to the movement or custody of funds remain fully managed within the Payment Partner’s regulated framework, while PaySoor.com focuses on platform operations, user support, and campaign quality oversight.

1.3 Acceptance of Terms

By continuing to use the Platform, you confirm that:

• You have read, understood, and accepted these Terms;
• You acknowledge that all payment and payout activities are handled by regulated third-party Payment Partners, not by PaySoor.com;
• You agree that PaySoor.com’s role is limited to providing the technology and administrative tools to connect Donors and Campaign Owners; and
• You will comply with all applicable laws, these Terms, and any additional terms required by our Payment Partners.

If you do not agree to these Terms, you must not access or use the Platform.

1.4 Updates and Changes

PaySoor.com may revise these Terms from time to time to reflect updates in law, regulation, or the practices of our Payment Partners. Any material change will be published on the Platform, and continued use of the Platform following such publication constitutes your acceptance of the updated Terms.

2. Definitions

For the purposes of these Terms and Conditions, the following definitions shall apply. All capitalised terms have the meanings set out below unless otherwise specified or required by context.

2.1 Platform

Refers to the website PaySoor.com, including all its subdomains, mobile interfaces, applications, and related digital services operated by Kindly Tech LTD. The Platform enables Campaign Owners to create and promote fundraising campaigns and allows Donors to contribute voluntary donations through secure, regulated third-party payment processing systems.

2.2 Company, We, Us, or Our

Refers to Kindly Tech LTD, a private limited company registered in England and Wales, which owns and operates the Platform under the brand PaySoor.com.

2.3 User

Refers to any individual or entity who accesses, uses, or interacts with the Platform in any capacity, including but not limited to Campaign Owners, Donors, visitors, and administrators.

2.4 Campaign Owner

Refers to an individual, charity, community organisation, or other eligible entity that creates and manages a fundraising campaign on the Platform. Campaign Owners are solely responsible for the accuracy of their campaign content, the lawful use of funds received, and compliance with all verification, KYC, and AML requirements set forth by the Platform and its Payment Partners.

2.5 Donor

Refers to any individual or organisation that makes a voluntary contribution to a Campaign Owner through the Platform. Donations made via the Platform are processed through regulated Payment Partners, not held or controlled by Kindly Tech LTD.

2.6 Campaign

Refers to any fundraising initiative created and published on the Platform by a verified Campaign Owner for the purpose of collecting donations to support a cause, project, or objective. Each campaign must comply with these Terms, applicable law, and the Payment Partners’ acceptable use policies.

2.7 Donation

Refers to a voluntary transfer of funds made by a Donor to a Campaign Owner through the Platform, processed and handled entirely by third-party Payment Partners. Donations are not investments, loans, or purchases and confer no ownership, equity, or financial return to the Donor.

2.8 Funds

Refers to the monetary value of Donations contributed by Donors through the Platform. All Funds are received, held, safeguarded, and disbursed solely by our Payment Partners in accordance with applicable payment regulations. Kindly Tech LTD does not receive, hold, or have custody of any Funds belonging to Campaign Owners or Donors.

2.9 Payment Partners or Third-Party Payment Processor Partners

Refers to the independent, regulated payment service providers contracted by Kindly Tech LTD to process Donations, perform KYC and AML screening, safeguard Funds, and manage payouts to verified Campaign Owners. These Payment Partners operate under their own regulatory authorisations and terms of service. They do not act as agents, employees, or affiliates of Kindly Tech LTD.

PaySoor.com’s relationship with each Payment Partner is based on contractual cooperation, ensuring compliance with financial regulations while maintaining full operational independence. The Payment Partners bear no responsibility for campaign content, donor relations, refund decisions, or disputes between Users.

2.10 Service Fees

Refers to the commission or platform fees retained by Kindly Tech LTD for providing technical, administrative, and support services to Users. These fees are distinct from any transaction charges applied by Payment Partners.

2.11 KYC and AML

Refers to Know Your Customer and Anti-Money Laundering obligations required by applicable financial regulations. These processes may include identity verification, risk assessment, and transaction monitoring conducted by the Platform and/or the Payment Partners.

2.12 Terms

Refers to these Terms and Conditions, including any policies, amendments, or updates published by Kindly Tech LTD from time to time on the Platform.

2.13 Applicable Law

Refers to all relevant laws, regulations, and guidelines of the United Kingdom and other jurisdictions that govern the activities of the Platform, Users, and Payment Partners, including but not limited to the UK Companies Act, the Financial Services and Markets Act 2000, the Payment Services Regulations 2017, and the Data Protection Act 2018.

3. Our Legal Role and Regulatory Position

3.1 Overview

PaySoor.com is an online crowdfunding and community-support platform operated by Kindly Tech LTD, a private limited company registered in England and Wales. The Platform provides the digital infrastructure through which Campaign Owners can create, publish, and manage fundraising campaigns, and through which Donors can make voluntary financial contributions to support those campaigns.

The Platform’s function is strictly limited to facilitating communication, visibility, and secure payment processing between Users. PaySoor.com does not itself provide financial, investment, or payment services and is not authorised or regulated by the Financial Conduct Authority (FCA) as a payment institution, investment intermediary, or electronic money issuer.

Kindly Tech LTD’s role is purely technical and administrative offering a secure and compliant environment for fundraising campaigns while ensuring that all financial transactions are executed safely through independent, licensed third-party Payment Partners.

3.2 Relationship with Regulated Payment Partners

PaySoor.com collaborates with regulated third-party payment processor partners (Payment Partners) to handle all aspects of payment collection, fund safeguarding, and disbursement. Each Payment Partner is duly authorised under applicable payment regulations (such as the Payment Services Regulations 2017 and Electronic Money Regulations 2011) and operates under the supervision of relevant financial authorities.

When a Donor makes a contribution through the Platform:

• The payment is processed directly by the Payment Partner, not by Kindly Tech LTD.
• The donated funds are held in segregated or safeguarded accounts by the Payment Partner in accordance with regulatory obligations.
• Upon completion of the campaign and satisfaction of compliance checks, the Payment Partner releases the funds directly to the verified Campaign Owner, after deducting applicable platform and processing fees.

PaySoor.com never receives, holds, or controls donor funds at any point in this process. The Platform merely transmits transaction instructions and relevant metadata between Users and the Payment Partner using secure APIs or other technical integrations.

3.3 Platform’s Non-Custodial and Non-Fiduciary Role

Kindly Tech LTD acts solely as a platform operator and service provider. It does not:

• Receive or store campaign funds on behalf of any User;
• Provide banking, payment, investment, or money-remittance services;
• Assume fiduciary, trustee, or escrow responsibilities for any Donations; or
• Guarantee campaign outcomes or the delivery of any benefits or commitments by Campaign Owners.

All payments, holdings, and payouts are executed exclusively within the licensed Payment Partner’s regulated environment. PaySoor.com’s financial responsibility is limited to its own platform service fees and operational charges disclosed to Users.

3.4 Regulatory Alignment and Compliance Cooperation

Kindly Tech LTD fully supports the compliance requirements of its Payment Partners, including obligations related to:

• Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF);
• Know Your Customer (KYC) verification and identity screening;
• Transaction monitoring and fraud prevention; and
• Data protection under the UK Data Protection Act 2018 and UK GDPR.

PaySoor.com cooperates proactively with Payment Partners and, when required, regulatory or law enforcement authorities to maintain transparent and lawful operations. The Platform also maintains internal risk controls, moderation policies, and manual review procedures to ensure that campaigns and Users comply with these standards.

3.5 Independence of Payment Partners

The Payment Partners operate as independent regulated entities, not as agents, subsidiaries, or affiliates of Kindly Tech LTD. Their terms of service, privacy policies, and compliance procedures are separate from those of PaySoor.com.

By using the Platform, Users acknowledge and agree that:

• Any payment, refund, or payout transaction is governed by the Payment Partner’s own terms and conditions;
• The Payment Partner bears no responsibility for the accuracy, legality, or purpose of any campaign hosted on the Platform; and
• PaySoor.com remains responsible for user verification, campaign review, and compliance with its own policies.

3.6 Transparency Toward Third-Party Partners

To ensure ongoing trust with its Payment Partners and regulators, Kindly Tech LTD maintains open cooperation and provides accurate data when necessary for compliance or fraud prevention. The Platform’s structure is intentionally designed to minimise financial risk exposure for its Payment Partners while maintaining full traceability and accountability for all transactions carried out through the Platform.

PaySoor.com (operated by Kindly Tech LTD) does not hold, store, or control donations or campaign funds. All transactions are processed, held, and disbursed exclusively by licensed and regulated Payment Service Providers (PSPs). The platform only receives its service fee once a donation is successfully processed.

4. Account Creation and User Eligibility

4.1 Account Registration

To access the features of PaySoor.com, Users must first create an account (Account) on the Platform. Account creation is required for both Campaign Owners and Donors who wish to contribute, manage campaigns, or receive updates.

Users must provide accurate, complete, and up-to-date information during registration, including but not limited to their full legal name, contact details, and verification documents when requested. Registration constitutes a legal declaration that all information supplied is true and not misleading.

Kindly Tech LTD reserves the right to verify the information provided and to suspend or reject any registration that fails to meet our eligibility or compliance standards.

4.2 Eligibility Criteria

To use the Platform, each User must:

• Be at least 18 years of age (or the age of legal majority in their jurisdiction);
• Have the legal capacity to enter into binding contracts;
• Not be subject to any sanctions, restrictions, or prohibitions under applicable law;
• Be resident or legally established in a jurisdiction supported by the Platform and its Payment Partners; and
• Comply fully with these Terms, as well as any KYC, AML, and verification requirements set forth by PaySoor.com or its Payment Partners.

Corporate, charitable, or community organisations may also register accounts, provided they submit valid incorporation documents, proof of address, and authorised representative identification as required by the Platform or its Payment Partners.

4.3 Identity Verification and Screening

All Users particularly Campaign Owners are subject to identity verification procedures in compliance with UK KYC and AML regulations. These procedures may include:

• Document verification (such as passport, national ID, or proof of address);
• Business verification for registered entities;
• Cross-checking against sanctions or politically exposed persons (PEP) lists; and
• Ongoing monitoring to detect suspicious or high-risk activity.

PaySoor.com may share relevant data with its Payment Partners solely for the purpose of compliance checks, risk management, or fraud prevention. All such data handling is conducted securely and in accordance with UK GDPR and the Data Protection Act 2018.

Failure to provide required information or verification documents may result in suspension, delayed payouts, or permanent account termination.

4.4 Responsibility for Account Use

Each User is responsible for maintaining the confidentiality of their login credentials and for all activities carried out under their Account.
 Users must immediately notify PaySoor.com of any unauthorised access, security breach, or suspected misuse. The Platform shall not be liable for any losses arising from a User’s failure to safeguard their credentials.

Accounts are personal and non-transferable. Users may not share, assign, or sell their account access to any third party without written consent from Kindly Tech LTD.

4.5 Account Approval for Campaign Owners

Before launching a campaign, a User must submit an application for approval. This process may include:

• Submission of identity or company verification documents;
• Description of the campaign purpose and intended use of funds;
• Review of compliance with the Platform’s Prohibited Campaigns and Restricted Activities Policy; and
• Approval from PaySoor.com following manual assessment by our compliance team.

Approval does not guarantee campaign success and may be withdrawn if new information raises compliance or reputational concerns. Kindly Tech LTD retains the right to decline or remove any campaign at its discretion if it poses a risk to Users, Payment Partners, or regulatory obligations.

4.6 Jurisdictional Restrictions

The Platform and its Payment Partners may restrict access from certain countries or regions due to regulatory limitations or sanctions.
 PaySoor.com reserves the right to block or suspend accounts linked to prohibited jurisdictions or users engaging in restricted activities under UK law or the Payment Partners’ own risk frameworks.

4.7 Compliance Commitment

By registering an Account, each User confirms that:

• All provided information is accurate and lawful;
• They consent to verification checks performed by the Platform and its Payment Partners;
• They understand that PaySoor.com does not hold funds and that all donations and payouts are processed solely by regulated third-party Payment Partners; and
• They will cooperate fully with any compliance review, refund investigation, or law enforcement request if necessary.

5. Campaign Setup and Approval

5.1 Overview

PaySoor.com allows verified Users (Campaign Owners) to create and publish fundraising campaigns for charitable, personal, or community purposes. Each campaign must undergo a review and approval process before it becomes publicly accessible or eligible to receive Donations.

The purpose of this process is to maintain a safe, transparent, and trustworthy fundraising environment, ensuring that all campaigns comply with applicable laws, Payment Partner requirements, and PaySoor.com’s internal risk and content standards.

• If a campaign reaches its deadline but has not yet met its fundraising target, the campaign owner will still receive the funds collected up to that point, provided the campaign has passed all required verification and compliance checks.
• When a campaign’s deadline expires, the system will automatically extend the campaign’s duration until the fundraising target is reached, unless the campaign owner manually closes it or CommunityDonor.com suspends it for compliance reasons.

5.2 Campaign Submission

To create a campaign, a verified Campaign Owner must submit:

• A clear and truthful campaign title, description, and fundraising goal;
• The intended purpose of the campaign and how the funds will be used;
• Identification and contact details of the campaign creator or organisation;
• Supporting documents, images, or media relevant to the cause; and
• Any additional information requested by the Platform or its Payment Partners for compliance and verification.

All information provided must be complete, accurate, and free from misleading or deceptive content. The submission of false, incomplete, or exaggerated claims may lead to rejection or removal of the campaign, and may result in suspension of the Campaign Owner’s account.

5.3 Review and Approval Process

Once submitted, campaigns undergo a manual review by PaySoor.com’s compliance and moderation team. This review is designed to:

• Verify that the campaign complies with the Platform’s Prohibited Campaigns and Restricted Activities list;
• Confirm the Campaign Owner’s identity and purpose of fundraising;
• Ensure that the campaign’s stated objectives are lawful and ethically appropriate; and
• Evaluate the potential reputational and financial risk to the Platform and its Payment Partners.

PaySoor.com reserves the right to request additional documents or clarification before approving any campaign.
The Platform may also consult or share relevant information with its regulated Payment Partners for KYC, AML, or transaction screening purposes.

Approval of a campaign signifies only that it has met the Platform’s internal standards; it does not represent an endorsement, guarantee of success, or validation of factual accuracy by Kindly Tech LTD or its Payment Partners.

5.4 Accuracy and Integrity of Information

Campaign Owners are fully responsible for ensuring that all campaign information including titles, images, descriptions, goals, updates, and outcomes is truthful, transparent, and not misleading in any way.
 Campaign Owners must promptly correct any errors, omissions, or changes to campaign information.

PaySoor.com reserves the right to monitor campaign content continuously and may suspend or remove any campaign that:

• Contains false or misleading information;
• Violates applicable laws, regulations, or the Payment Partner’s acceptable use policies; or
• Is deemed to pose a reputational, compliance, or fraud risk.

5.5 Ongoing Oversight and Monitoring

All campaigns remain subject to ongoing monitoring after approval. PaySoor.com, in coordination with its Payment Partners, may:

• Conduct periodic compliance reviews or additional KYC checks;
• Request updates from Campaign Owners about fund use or campaign progress;
• Suspend fundraising activity if irregularities, complaints, or risk indicators arise; and
• Withhold or delay fund release pending further verification by the Payment Partner.

This continuous oversight helps safeguard Donors, maintain Payment Partner trust, and ensure transparent use of funds.

5.6 Cooperation with Payment Partners

PaySoor.com cooperates closely with its third-party Payment Partners to ensure that all campaigns meet the standards of regulatory compliance, AML/KYC, and fraud prevention.
 Campaign approval may be conditional upon confirmation from a Payment Partner that the Campaign Owner has successfully passed its verification process.

The Payment Partners retain full discretion to delay, reject, or block transactions if required under applicable payment or anti-fraud regulations.
 PaySoor.com fully supports and enforces such decisions to protect both the Platform and the integrity of the payment ecosystem.

5.7 Platform Rights

Kindly Tech LTD reserves the right, at its sole discretion, to:

• Decline to approve any campaign without obligation to provide a reason;
• Suspend, hide, or permanently remove campaigns that breach these Terms or raise regulatory concerns; and
• Report suspected unlawful or fraudulent activities to the Payment Partners or relevant authorities.

Such actions may be taken without prior notice where immediate intervention is necessary to mitigate risk or prevent harm.

5.8 Acknowledgment by Campaign Owners

By submitting a campaign for review, each Campaign Owner acknowledges and agrees that:

• Approval does not constitute endorsement or verification by PaySoor.com or its Payment Partners;
• All funds are processed and disbursed solely by regulated third-party Payment Partners, not by Kindly Tech LTD;
• PaySoor.com may share campaign and identity data with its Payment Partners for compliance purposes; and
• The Platform reserves the right to remove or suspend campaigns that fail to maintain ongoing compliance or transparency.

6. Payment Processing and Fund Flow

All payments are securely handled through regulated PSP partners that operate under FCA supervision. PaySoor.com is a non-custodial platform, meaning that all donor funds remain under the control of the payment provider until transferred to verified campaign owners.

6.1 Overview

All financial transactions conducted through PaySoor.com are handled exclusively by independent, regulated third-party payment processor partners (Payment Partners). These Payment Partners are authorised and supervised by relevant financial authorities (including the Financial Conduct Authority (FCA) in the United Kingdom or equivalent regulators in other jurisdictions).

PaySoor.com itself does not receive, hold, or manage any Donor funds, nor does it operate as a payment institution, bank, or e-money issuer. The Platform serves only as a technical facilitator, connecting Users to the Payment Partners’ secure systems via approved integrations and APIs.

6.2 Donation Flow

When a Donor contributes to a campaign through the Platform, the payment process follows these steps:

1. Initiation:
    The Donor selects a campaign, chooses a donation amount, and submits payment information through the Platform’s integrated checkout page.
2. Redirection and Processing:
   The payment data is securely transmitted to the designated Payment Partner for processing. The Payment Partner authorises and captures the donation using its own payment infrastructure, operating under its own regulated licence and compliance obligations.
3. Funds Holding:
   Once processed, the donated funds are held by the Payment Partner in a segregated or safeguarded account established in compliance with applicable payment services and electronic money regulations.
   Kindly Tech LTD and PaySoor.com do not at any stage take possession of these funds.
4. Compliance Checks:
   Before releasing funds, the Payment Partner conducts required KYC (Know Your Customer), AML (Anti-Money Laundering), and fraud screening procedures to verify both the Donor and the Campaign Owner.
5. Payouts:
   When a campaign concludes or meets the conditions for disbursement, and once all compliance checks have been successfully completed, the Payment Partner releases the corresponding funds directly to the verified Campaign Owner’s account.
6. Platform Fees:
   Any applicable PaySoor.com service fees or commissions are deducted automatically by the Payment Partner during the payout process and transferred to Kindly Tech LTD in accordance with its merchant agreement.

6.3 Non-Custodial Role of PaySoor.com

Kindly Tech LTD, as operator of the Platform:

• Does not hold, store, or control donor funds at any time;
• Does not create or manage bank or custodial accounts on behalf of Users;
• Does not intermediate or guarantee payments between Donors and Campaign Owners; and
• Relies solely on its licensed Payment Partners for the lawful processing, holding, and disbursement of funds.

This non-custodial structure ensures that all monetary transactions occur within the regulated financial environment of authorised Payment Partners, protecting both Users and third-party processors from unnecessary legal or financial exposure.

6.4 Role of Payment Partners

Each Payment Partner engaged by PaySoor.com:

• Operates under its own licence, regulatory supervision, and safeguarding requirements;
• Manages all donation flows in accordance with applicable payment service laws;
• Performs AML/KYC checks and monitors transactions for suspicious or fraudulent activity;
• Holds donor funds in segregated client accounts until release conditions are met; and
• Executes payouts to Campaign Owners upon instruction from the Platform, after compliance verification.

Payment Partners act as independent service providers, not as agents, subsidiaries, or affiliates of Kindly Tech LTD. They have full discretion to delay, block, or reverse payments when legally or operationally required.

6.5 Donor Authorisation

By making a Donation through the Platform, each Donor authorises:

• The relevant Payment Partner to process and manage the transaction on their behalf;
• PaySoor.com to share the necessary transaction data (such as donation amount, campaign reference, and payer identity) with the Payment Partner for processing and compliance purposes; and
• The deduction of any applicable service or transaction fees prior to disbursement to the Campaign Owner.

Donors acknowledge that their financial relationship for payment processing lies directly with the Payment Partner and that PaySoor.com acts solely as an intermediary for campaign facilitation and communication.

6.6 Campaign Owner Payouts

Campaign Owners acknowledge and agree that:

• All donations are received and held by the Payment Partner until campaign completion or until disbursement criteria are met;
• Release of funds is conditional on successful verification under AML/KYC procedures;
• Payment timing and payout schedules are determined by the Payment Partner’s own operating policies;
• PaySoor.com does not issue payments, refunds, or transfers directly; and
• The Payment Partner may delay or withhold funds if required under regulatory, risk, or fraud controls.

6.7 Refunds and Reversals

Refunds, reversals, or chargebacks (where applicable) are handled in coordination with the Payment Partner in accordance with Section 9 (Refunds, Chargebacks, and Disputes) of these Terms.
 PaySoor.com cooperates fully with the Payment Partner’s procedures and will manage User communications related to refund requests. However, all actual financial transactions remain within the Payment Partner’s controlled system.

6.8 Compliance and Audit Cooperation

Kindly Tech LTD maintains detailed, auditable records of campaign and transaction metadata for compliance, fraud prevention, and reporting purposes.
 At the request of a Payment Partner, auditor, or regulatory authority, the Platform will share necessary information to assist with risk monitoring or legal compliance.

PaySoor.com’s cooperation framework is designed to support Payment Partners in maintaining their own FCA-regulated obligations while ensuring transparency and accountability throughout the fund flow.

6.9 Summary of Fund Flow

6.10 Transparency and Protection

This payment structure ensures that:

• All funds are handled exclusively by licensed Payment Partners under strict regulatory oversight;
• PaySoor.com never touches donor funds, eliminating custodial and regulatory risk;
• All parties benefit from traceable, compliant, and transparent financial operations; and
• The Platform remains fully aligned with PSP and FCA compliance frameworks.

7. Verification, KYC, and AML Obligations

7.1 Commitment to Regulatory Compliance

PaySoor.com, operated by Kindly Tech LTD, is fully committed to maintaining high standards of regulatory compliance, transparency, and accountability in all fundraising activities.
Although Kindly Tech LTD is not itself a regulated payment institution, it operates in partnership with licensed and supervised Payment Partners, each authorised under the UK Payment Services Regulations 2017, the Electronic Money Regulations 2011, or equivalent European or international frameworks.

To support these regulated entities, PaySoor.com enforces robust verification and due diligence procedures for all Users, in line with the requirements of its Payment Partners and the UK’s Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) legislation.

7.2 Purpose of Verification

Verification procedures are implemented to:

• Prevent fraud, money laundering, and misuse of the Platform;
• Ensure that only legitimate individuals and organisations can create and receive donations;
• Protect Donors, Campaign Owners, and Payment Partners from financial or reputational risk; and
• Comply with all applicable KYC and AML obligations under UK law and Payment Partner policy.

These controls also help maintain the Platform’s eligibility for cooperation with regulated PSPs and ensure continued trust within the payment ecosystem.

7.3 Verification of Campaign Owners

Before any campaign is activated or funds are disbursed, PaySoor.com requires Campaign Owners to undergo identity verification and business screening. This may include:

• Full legal name and contact details;
• Valid government-issued identification (passport, driving licence, or national ID);
• Proof of address (e.g., utility bill or bank statement);
• Incorporation or registration documents for charities or companies;
• Verification of bank account ownership; and
• Screening against sanctions, politically exposed persons (PEP), and watchlists.

The Platform may perform these checks directly or through its Payment Partners and approved compliance providers.
 Campaign Owners consent to such screening as a condition of using the Platform.

7.4 Verification of Donors

For risk management purposes, Donors may also be subject to verification, particularly where:

• Large or unusual donations are made;
• Transaction behaviour indicates potential fraud or misuse; or
• Required by a Payment Partner under its AML or fraud-detection obligations.

In such cases, PaySoor.com or its Payment Partners may request additional information, such as the Donor’s identity, payment method verification, or purpose of donation. Failure to cooperate may result in the delay or cancellation of the transaction.

7.5 Cooperation with Payment Partners

PaySoor.com works closely with its Payment Partners to ensure that KYC and AML standards are consistently applied.
 This cooperation includes:

• Securely sharing User and campaign data necessary for compliance checks;
• Responding promptly to requests from Payment Partners regarding verification or transaction review;
• Supporting Payment Partners’ investigations into suspicious or high-risk activity; and
• Implementing Payment Partners’ recommendations or directives related to risk mitigation.

Payment Partners retain full authority to approve, decline, or suspend transactions in accordance with their own regulatory responsibilities. PaySoor.com fully supports these decisions and enforces them within the Platform.

7.6 Monitoring and Ongoing Review

Verification is not a one-time process. PaySoor.com maintains continuous monitoring of account activity to detect potential red flags, including:

• Sudden spikes in donation volume;
• Irregular donation patterns;
• Multiple accounts linked to the same entity;
• Unusual withdrawal requests or fund destinations; and
• Campaigns flagged by users, Payment Partners, or external authorities.

If suspicious behaviour is identified, PaySoor.com may immediately suspend the relevant campaign, withhold funds pending Payment Partner review, or report the activity to competent authorities.

7.7 Data Handling and Privacy

All verification and compliance data collected under this section is handled in accordance with UK GDPR and the Data Protection Act 2018.
 PaySoor.com and its Payment Partners store data securely, limit access to authorised personnel only, and retain records for the legally required duration to satisfy regulatory and audit obligations.

Users may request information on how their data is processed by reviewing the Platform’s Privacy Policy.

7.8 Non-Compliance or Failure to Verify

If a User fails, refuses, or is unable to complete the required verification process, PaySoor.com may:

• Suspend or permanently close the User’s account;
• Freeze or cancel any active campaigns;
• Prevent the processing or payout of funds; and
• Notify the relevant Payment Partner and/or regulatory authorities where legally required.

PaySoor.com shall not be liable for any delay, suspension, or loss resulting from the User’s failure to satisfy KYC or AML requirements.

Campaign owners and payout recipients must complete identity verification and any required KYC or AML checks with our payment partners. Payouts may be paused by the payment partner until verification is complete or risk concerns are resolved.

8. Platform Fees and Deductions

Our platform fee is 5% unless stated otherwise on the campaign creation page. Processing charges from the payment partner may apply. Fees are shown before a campaign goes live and are explained in the Help and FAQ pages.

8.1 Overview

Use of the PaySoor.com Platform is subject to certain fees and charges that support the operation, maintenance, and development of the service.
All fees are clearly disclosed to Users before any transaction is processed. Kindly Tech LTD ensures that fee structures remain transparent and proportionate while aligning with the requirements of its regulated Payment Partners.

PaySoor.com does not apply or collect any hidden or undisclosed charges.
All platform fees, transaction costs, and payment processing charges are handled and distributed exclusively through the Payment Partner’s system, in accordance with applicable payment regulations.

8.2 Platform Service Fee

PaySoor.com charges a Platform Service Fee (5%) on each donation processed through the Platform.
 This Service Fee:

• Represents compensation for providing technical, administrative, and support services to Campaign Owners and Donors;
• Is calculated as a fixed percentage or flat rate disclosed during the donation or campaign setup process; and
• Is automatically deducted by the Payment Partner before the campaign funds are released to the Campaign Owner.

At no point does Kindly Tech LTD directly invoice or charge Donors for this fee. The deduction occurs transparently within the regulated transaction flow managed by the Payment Partner.

8.3 Payment Partner Transaction Fees

In addition to the Platform Service Fee, the Payment Partner may charge its own transaction or processing fees (the Processing Fees) in accordance with its terms of service.
 Processing Fees typically cover:

• Card or digital wallet network costs;
• Transaction authorisation and settlement;
• Safeguarding and payout services; and
• Compliance and fraud prevention measures.

Such fees are determined independently by the Payment Partner and are not controlled, modified, or retained by Kindly Tech LTD.

All Donors and Campaign Owners agree that any Payment Partner fees applicable to their transaction will be deducted automatically from the donated amount before payout, ensuring full transparency.

8.4 Optional Donor Contributions

During the donation process, Donors may have the option to include an additional voluntary contribution to help support the operational costs of the Platform.
 This contribution is optional, clearly disclosed, and entirely separate from the donation to the campaign. It is processed through the Payment Partner’s system and transferred directly to Kindly Tech LTD under the same regulated framework.

8.5 Fee Collection Method

The total amount received from a Donor is processed by the Payment Partner, who then:

1. Deducts any applicable Payment Partner Processing Fees;
2. Deducts the PaySoor.com Service Fee; and
3. Transfers the remaining balance to the verified Campaign Owner’s account once eligibility and compliance checks are completed.

Kindly Tech LTD’s Service Fee is transferred directly from the Payment Partner to the Company after the transaction has been successfully settled.
PaySoor.com does not withdraw, transfer, or hold funds directly from Donor accounts at any stage.

8.6 Fee Disclosure and Transparency

PaySoor.com is committed to fee transparency.
 Before confirming a donation or launching a campaign, Users are informed of:

• The Platform’s Service Fee percentage;
• The Payment Partner’s transaction fees (if applicable); and
• Any optional donor contribution.

These details are clearly displayed on the donation page or campaign dashboard. Users must confirm their acceptance of the total before proceeding with any transaction.

8.7 Changes to Fees

Kindly Tech LTD reserves the right to modify its Service Fee structure or introduce new charges in the future.
 Any such changes will be communicated in advance through:

• Updates to these Terms and Conditions;
• Notices on the Platform; or
• Email notifications to registered Users.

Changes will apply only to future transactions and will not affect donations already processed.

8.8 Taxes

Users are responsible for any taxes, levies, or similar governmental charges that may apply to their donations or campaign income.
 PaySoor.com does not provide tax or accounting advice and encourages Users to consult a qualified professional for any obligations arising from campaign activities.

All Service Fees collected by Kindly Tech LTD are subject to UK taxation laws, and the Company issues invoices or receipts where required by law.

8.9 Refund of Fees

Platform Service Fees are generally non-refundable, except where a donation transaction is cancelled or reversed before it is fully processed by the Payment Partner.
 In such cases, PaySoor.com will coordinate with the Payment Partner to ensure that any applicable fees are refunded proportionally in accordance with their policies.

9. Refunds, Chargebacks, and Disputes

Refunds and chargebacks are handled through the payment partner that processed the transaction. Because we do not hold funds, any refund timing and settlement follow the payment partner policies and network rules. We will assist donors and campaign owners by coordinating with the payment partner.

9.1 Overview

All donations made through PaySoor.com are considered voluntary contributions made to support campaigns created by verified Campaign Owners.
PaySoor.com aims to ensure fairness, transparency, and compliance in all refund or dispute matters, while maintaining a clear separation between its role as a platform operator and the responsibilities of its regulated third-party Payment Partners.

Although donations are processed and safeguarded by Payment Partners, Kindly Tech LTD retains full responsibility for the management, review, and resolution of refund and dispute requests between Users.

Payment Partners act solely as technical facilitators of transactions and bear no responsibility for refund policies, donor complaints, campaign outcomes, or loss recovery.

9.2 General Refund Policy

Donations made via PaySoor.com are typically non-refundable, as they represent voluntary contributions to independent Campaign Owners.
 However, refunds may be considered in specific situations, such as:

• Duplicate or accidental donations;
• Verified cases of unauthorised transactions;
• Campaign cancellation before any payout occurs; or
• Breaches of these Terms or applicable law by a Campaign Owner.

Refund requests are reviewed on a case-by-case basis by PaySoor.com’s support and compliance teams.

9.3 Refund Requests Procedure

Donors seeking a refund must submit a request through the PaySoor.com support system or via email to support@PaySoor.com, including:

• Donation ID or transaction reference;
• Campaign title and link;
• Reason for the refund request; and
• Supporting evidence, where applicable.

PaySoor.com will:

1. Verify the identity of the requester;
2. Review the campaign status and transaction record;
3. Liaise with the Campaign Owner and, where relevant, the Payment Partner; and
4. Issue a decision within a reasonable timeframe.

Approved refunds will be processed through the Payment Partner, who will return the funds to the Donor’s original payment method, in accordance with their technical and compliance procedures.

PaySoor.com oversees this process but does not directly execute financial transfers.

9.4 Responsibility and Independence of Payment Partners

The Payment Partners are responsible only for:

• Executing authorised payment instructions received via the Platform;
• Safeguarding and releasing funds according to regulation; and
• Returning funds in accordance with refund instructions issued by PaySoor.com after a verified review.

Payment Partners do not:

• Determine whether a refund should be granted;
• Intervene in disputes between Donors and Campaign Owners; or
• Bear liability for campaign-related fraud, misuse of funds, or misrepresentation.

All such matters fall under the sole responsibility of Kindly Tech LTD and PaySoor.com.

9.5 Chargebacks

In the event of a chargeback initiated by a Donor through their bank or card issuer, PaySoor.com will:

• Receive notification of the chargeback through the Payment Partner;
• Conduct an internal review to determine whether the transaction was legitimate;
• Provide supporting evidence to the Payment Partner as part of the chargeback investigation; and
• Manage communication with the Campaign Owner and Donor.

Kindly Tech LTD assumes operational responsibility for all chargeback communications and documentation, ensuring that Payment Partners are protected from direct involvement in donor disputes.

If a chargeback is upheld, the disputed amount may be deducted from the Campaign Owner’s pending balance, or recovered from future payouts, in accordance with these Terms.

9.6 Campaign Owner Liability for Refunds and Chargebacks

Campaign Owners acknowledge and agree that they:

• Are responsible for any refunds or chargebacks related to their campaigns;
• Must cooperate fully with PaySoor.com in the event of a dispute; and
• Authorise PaySoor.com to offset or deduct chargeback amounts, fees, or losses from future payouts due to them.

Where a chargeback or refund cannot be recovered from a Campaign Owner’s balance, PaySoor.com reserves the right to pursue reimbursement directly from the Campaign Owner or take further action as permitted by law.

9.7 Dispute Resolution

PaySoor.com encourages Users to resolve disputes amicably through communication and mediation facilitated by the Platform.
 If a Donor or Campaign Owner disagrees with a refund decision, they may submit a formal complaint to the Platform’s support team for independent review.

Disputes relating to payment execution (such as delays or errors) that arise solely within the Payment Partner’s technical processing environment will be handled by PaySoor.com in cooperation with the Payment Partner.

The Payment Partner remains a neutral and non-liable party in all disputes between Users.

9.8 Fraudulent or Unlawful Transactions

If PaySoor.com or its Payment Partners identify fraudulent, unauthorised, or unlawful activity, the Platform reserves the right to:

• Suspend or terminate affected accounts;
• Freeze pending payouts;
• Report the matter to law enforcement or regulatory authorities; and
• Cooperate fully with Payment Partners in providing data and evidence for investigations.

Funds linked to fraudulent activity may be withheld or returned to Donors following a verified compliance review.

9.9 Finality of Refund Decisions

All refund and dispute resolutions made by PaySoor.com are final once confirmed in writing.
 The Platform retains full discretion to deny refund requests that lack sufficient evidence or where the campaign has already distributed funds to the Campaign Owner.

10. Prohibited Campaigns and Restricted Activities

10.1 Purpose

To maintain a safe and compliant crowdfunding environment, PaySoor.com enforces strict rules regarding the types of campaigns and activities that may be hosted on the Platform.
These restrictions are necessary to comply with UK law, Payment Partner requirements, anti-money-laundering regulations, and industry best practices designed to protect Donors, Campaign Owners, and our regulated third-party payment processor partners (Payment Partners).

10.2 General Prohibitions

Campaign Owners may not create or promote any campaign that, directly or indirectly:

• Violates any applicable law, regulation, or court order;
• Involves deceptive, misleading, or fraudulent content;
• Promotes or facilitates violence, hate speech, discrimination, or harassment;
• Supports political parties, candidates, or lobbying activity, except where explicitly permitted by law and pre-approved by the Platform;
• Promotes or distributes sexually explicit, obscene, or adult material;
• Involves controlled substances, illegal drugs, or drug-related paraphernalia;
• Involves weapons, firearms, ammunition, or explosives;
• Supports terrorism, organised crime, or any sanctioned individual or entity;
• Solicits investment in, or the sale of, securities, equity, or debt instruments;
• Offers financial returns, profit sharing, or ownership interest to Donors;
• Involves raffles, lotteries, gambling, betting, or prize draws unless expressly permitted under applicable law and authorised in writing by the Platform;
• Promotes speculative financial products such as foreign-exchange trading, cryptocurrency investment schemes, or unregulated token offerings;
• Sells or resells goods or services that infringe on intellectual-property rights;
• Collects funds for personal debts, loans, or unauthorised money-transmission purposes; or
• Misuses the Platform to launder funds, conceal assets, or evade sanctions.

10.3 Restricted Activities Subject to Approval

Certain activities may be permitted only after enhanced review and written authorisation by PaySoor.com and its Payment Partners. These include:

• Charitable or humanitarian aid campaigns operating in high-risk or sanctioned regions;
• International fund transfers involving multiple currencies or jurisdictions;
• Campaigns managed by third-party fundraising agencies or intermediaries;
• Crowdfunding for medical procedures or health-related expenses; and
• Large-scale fundraising exceeding thresholds established by the Platform or Payment Partners.

In such cases, additional due-diligence documentation, licensing evidence, or local-law compliance confirmation may be required before approval.

10.4 User Conduct and Use of Funds

Campaign Owners must use all donations solely for the purpose stated in their campaign description.
 Funds may not be diverted, transferred, or applied toward any unlawful, unethical, or misleading activity.
 PaySoor.com may require Campaign Owners to provide evidence of expenditure, invoices, or progress updates to confirm proper fund usage.

Misappropriation of funds or failure to comply with campaign obligations may result in:

• Immediate suspension or removal of the campaign;
• Termination of the Campaign Owner’s account;
• Cooperation with Payment Partners and authorities to recover misused funds; and
• Legal action where appropriate.

10.5 Enforcement and Reporting

PaySoor.com actively monitors campaigns and transactions for prohibited activity through automated and manual review systems.
The Platform may share information with Payment Partners, regulators, or law-enforcement agencies if suspicious or restricted behaviour is identified.

Users are encouraged to report any campaign that appears to breach these Terms by contacting support@PaySoor.com.
 All reports are reviewed promptly and handled in accordance with compliance and risk-management procedures.

10.6 Platform and Payment Partner Rights

PaySoor.com and its Payment Partners reserve the right to:

• Decline, suspend, or terminate any campaign that breaches or appears to breach these restrictions;
• Block donations or freeze payouts pending investigation;
• Withhold or reverse transactions in cases of suspected illegality; and
• Refuse service to Users who pose regulatory, reputational, or financial risk.

These rights may be exercised at any time without prior notice, in order to protect the integrity of the Platform, Donors, and Payment Partners.

11. Campaign Owner Responsibilities

11.1 Overview

By creating a campaign on PaySoor.com, each Campaign Owner agrees to act honestly, transparently, and in full compliance with these Terms, applicable law, and the requirements of the Platform’s regulated third-party payment processor partners (Payment Partners).
 Campaign Owners are fully responsible for the content, conduct, and outcome of their campaigns, as well as for the lawful and ethical use of all funds received.

11.2 Accuracy and Honesty

Campaign Owners must provide accurate, truthful, and complete information about themselves, their organisation, and the purpose of their campaign.
 This includes, but is not limited to:

• The campaign title, description, and fundraising goal;
• The intended use of funds;
• Supporting evidence or documentation about the cause; and
• Ongoing updates to Donors about campaign progress and outcomes.

Campaign Owners must promptly correct or update any information found to be misleading or inaccurate.
 Failure to maintain truthful communication may result in the suspension or removal of the campaign and may be reported to relevant authorities or Payment Partners.

11.3 Use of Funds

All donations received through PaySoor.com must be used solely for the specific purpose described in the campaign.
 Funds may not be:

• Diverted to unrelated projects or personal expenses;
• Used to repay debts, purchase prohibited goods, or fund restricted activities; or
• Transferred to third parties not directly associated with the approved campaign.

PaySoor.com may, at its discretion, request proof of fund usage, including receipts, statements, or progress reports. Campaign Owners agree to provide such evidence promptly when requested.

If misuse of funds is identified or reasonably suspected, the Platform may:

• Suspend the campaign and withhold further payouts;
• Cooperate with Payment Partners or regulators to freeze or recover funds; and
• Terminate the Campaign Owner’s account.

11.4 Legal and Regulatory Compliance

Campaign Owners are responsible for ensuring that their fundraising activities comply with all applicable laws and regulations in their jurisdiction, including but not limited to:

• Charity registration or licensing requirements;
• Tax reporting obligations;
• Consumer protection and advertising laws; and
• Compliance with anti-money-laundering (AML) and counter-terrorist-financing (CTF) standards.

PaySoor.com may request evidence of compliance at any stage of the campaign review or payout process.

11.5 Cooperation with Payment Partners

Campaign Owners must fully cooperate with the Platform’s Payment Partners, including:

• Completing all KYC (Know Your Customer) and AML verification procedures;
• Providing requested identity or business documents;
• Complying with Payment Partner terms of service; and
• Responding promptly to any compliance or fraud investigation.

Failure to meet Payment Partner requirements may delay or prevent payout of funds.
 PaySoor.com is not liable for any delay or loss arising from non-compliance by the Campaign Owner.

11.6 Communication with Donors

Campaign Owners are expected to maintain open and respectful communication with their Donors. This includes:

• Responding to reasonable inquiries about the campaign;
• Providing periodic updates on progress and results; and
• Notifying Donors promptly if a campaign is cancelled, modified, or unable to achieve its stated purpose.

PaySoor.com may intervene if communication standards are not met or if repeated complaints are received from Donors.

11.7 Responsibility for Refunds and Chargebacks

Campaign Owners understand and agree that they are ultimately responsible for refund and chargeback costs relating to their campaigns.
 If a donation is refunded or reversed, the amount may be deducted from future payouts.
 Campaign Owners must cooperate fully with PaySoor.com during refund investigations and provide evidence when requested.

11.8 Intellectual Property and Media Rights

By submitting a campaign, the Campaign Owner confirms that they own or have obtained the necessary permissions to use all text, images, videos, and other materials included in their campaign.
 Campaign Owners grant PaySoor.com a non-exclusive, royalty-free licence to display and promote their campaign content on the Platform and related marketing channels.

11.9 Accountability and Recordkeeping

Campaign Owners are expected to maintain accurate records of donations received and funds spent.
 Such records may be requested by PaySoor.com or its Payment Partners for compliance or audit purposes.
 Failure to maintain or produce these records may lead to account suspension, withheld payouts, or removal of the campaign.

11.10 Breach of Obligations

If a Campaign Owner breaches any of these responsibilities, PaySoor.com may:

• Suspend or remove the campaign;
• Withhold or recover funds;
• Terminate the Campaign Owner’s account; and
• Report the matter to Payment Partners, regulators, or law enforcement authorities.

Kindly Tech LTD reserves all legal rights and remedies available under applicable law to recover damages, costs, or misused funds arising from any breach of these obligations.

12. Donor Responsibilities

12.1 Overview

By making a donation through PaySoor.com, each Donor acknowledges that their contribution is a voluntary act of support toward a campaign created by an independent Campaign Owner.
Donors agree to read and understand all campaign details before completing a donation and to comply with these Terms and any applicable Payment Partner terms of service.

PaySoor.com facilitates the transaction process but does not act as an agent, trustee, or intermediary for either party, and it does not hold, manage, or guarantee the funds donated.

12.2 Voluntary Nature of Donations

All donations made through the Platform are non-reciprocal and voluntary, meaning:

• Donors make contributions without expectation of profit, ownership, or tangible return;
• Donations are not investments, loans, or payment for goods or services; and
• Donors do not obtain any contractual or financial rights in relation to the Campaign Owner or the Platform.

By completing a donation, the Donor authorises the relevant regulated Payment Partner to process the payment and acknowledges that the funds are held and disbursed under that Payment Partner’s regulated framework.

12.3 Accuracy of Information

Donors must ensure that all information they provide during the donation process is accurate, complete, and lawful.
 This includes:

• Correct payment card or account details;
• Current billing and contact information; and
• Accurate identification details when verification is required.

Providing false or unauthorised information may result in the transaction being declined, refunded, or reported to the appropriate authorities.

12.4 Payment Authorisation

By making a donation, the Donor:

• Confirms that they are authorised to use the selected payment method;
• Consents to the Payment Partner processing the payment in accordance with its own regulatory and security obligations;
• Agrees that the Payment Partner may temporarily hold funds in a safeguarded account pending completion of campaign verification; and
• Acknowledges that PaySoor.com does not at any time hold or manage those funds.

If a donation transaction fails, is cancelled, or reversed by the Donor’s bank, the Donor remains responsible for any applicable fees or losses incurred.

12.5 Understanding of Campaign Risk

Donors understand that:

• Each campaign is managed independently by its respective Campaign Owner;
• PaySoor.com does not guarantee that any campaign will reach its goal, fulfil promises, or achieve its objectives; and
• The Platform and its Payment Partners bear no liability for campaign performance, accuracy, or outcomes.

Donors contribute at their own discretion and risk, relying solely on the information provided by the Campaign Owner.

12.6 Prohibited Conduct

Donors must not:

• Use stolen, unauthorised, or fraudulent payment methods;
• Attempt to manipulate campaign metrics, such as making false donations;
• Request chargebacks or cancellations without legitimate cause; or
• Interfere with the operations of the Platform or its Payment Partners.

PaySoor.com reserves the right to suspend or terminate any Donor account engaged in prohibited or abusive behaviour and to cooperate with Payment Partners or law enforcement where necessary.

12.7 Refund Requests

Donors may request refunds only under the circumstances described in Section 9 (Refunds, Chargebacks, and Disputes).
Refund requests must be made directly to PaySoor.com, which will review each case and, where justified, instruct the Payment Partner to execute the refund in accordance with its regulated refund process.

The Payment Partner is not responsible for reviewing or deciding refund eligibility, and PaySoor.com retains sole discretion over refund decisions.

12.8 Communication and Conduct

Donors agree to:

• Communicate respectfully with Campaign Owners and other Users;
• Avoid harassment, defamatory statements, or public misrepresentation of campaigns; and
• Report suspicious or fraudulent campaigns to support@PaySoor.com.

The Platform may suspend or restrict access for Donors who violate these behavioural standards.

12.9 Tax and Legal Obligations

Donors are responsible for determining whether their contributions qualify for tax deductions or reporting requirements in their jurisdiction.
 PaySoor.com does not issue tax advice or official donation receipts unless required by applicable law or by agreement with verified charitable entities.

12.10 Indemnification

Donors agree to indemnify and hold harmless Kindly Tech LTD, PaySoor.com, and its Payment Partners from any claim, dispute, or loss arising from:

• Misuse of the Platform;
• Breach of these Terms; or
• False, unauthorised, or fraudulent payment activity.

This indemnity remains valid even after the donation or account closure.

13. Data Protection and Privacy

13.1 Commitment to Privacy

Kindly Tech LTD, operator of PaySoor.com, is committed to protecting the privacy, confidentiality, and security of all personal data collected and processed through the Platform.
The Company complies fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as well as other applicable data-protection and privacy laws.
This section summarises how we handle personal information in connection with the Platform and our cooperation with regulated third-party payment processor partners (Payment Partners).

13.2 Data Controller and Data Processors

Kindly Tech LTD acts as the data controller for personal data collected directly through PaySoor.com.
Our Payment Partners act as independent data controllers or processors depending on the nature of the transaction when performing payment processing, KYC verification, and anti-fraud screening under their own regulatory obligations.

Each Payment Partner maintains its own privacy policy, available on its website, which governs its independent handling of user data.
 By using the Platform, Users acknowledge that certain information will be securely shared with these Payment Partners for legitimate operational and compliance purposes.

13.3 Categories of Data Collected

PaySoor.com may collect and process the following categories of personal data:

• Identification data (name, date of birth, government ID, or organisation registration details);
• Contact information (email, phone number, and address);
• Payment-related data (non-sensitive transaction references, donation amounts, and timestamps);
• Verification data required for KYC/AML compliance;
• Campaign details, descriptions, and media uploaded by Campaign Owners; and
• Technical data such as IP addresses, browser type, and usage metrics for platform analytics and security.

Sensitive payment details (e.g., full card numbers or bank credentials) are never stored or processed directly by PaySoor.com. These are handled solely by our Payment Partners using encrypted, PCI DSS-compliant systems.

13.4 Purpose and Lawful Basis for Processing

We process personal data only where there is a valid legal basis under the UK GDPR, including:

• Contractual necessity – to create and manage User accounts, campaigns, and donations;
• Legal obligation – to comply with KYC, AML, tax, and record-keeping requirements;
• Legitimate interest – to operate, maintain, and secure the Platform; and
• User consent – for optional communications, marketing, or newsletter subscriptions.

Data sharing with Payment Partners occurs strictly for purposes such as transaction execution, compliance verification, fraud prevention, and payout processing.

13.5 Data Sharing and Third Parties

PaySoor.com may share limited personal data with:

• Regulated Payment Partners for donation processing and identity verification;
• Law-enforcement or regulatory bodies where required by law;
• Professional service providers assisting with compliance, auditing, or cybersecurity; and
• Technology vendors supporting secure hosting, analytics, or communication functions.

We do not sell, rent, or trade User data.
 All third parties with access to data are bound by contractual confidentiality and data-protection obligations.

13.6 International Transfers

If personal data is transferred outside the United Kingdom or European Economic Area, we ensure that:

• The destination country offers an adequate level of protection as recognised by the UK Government; or
• Appropriate safeguards such as Standard Contractual Clauses (SCCs) are in place; and
• Users’ rights remain enforceable and effective.

Payment Partners performing international payouts are required to maintain equivalent safeguards under applicable payment and privacy regulations.

13.7 Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes described above or to comply with legal, tax, and regulatory requirements.
 Retention periods may vary based on transaction type, AML obligations, or statutory limitation periods.
 Once retention obligations expire, data is securely deleted or anonymised.

13.8 User Rights

Under the UK GDPR, Users have the right to:

• Access a copy of their personal data;
• Request correction of inaccurate or incomplete information;
• Request deletion (right to be forgotten) where legally permissible;
• Restrict or object to certain processing activities; and
• Obtain data portability for information they have provided.

Requests may be submitted to privacy@PaySoor.com, and identity verification may be required before processing.
 Certain rights may be limited where data is retained for legal or regulatory compliance (e.g., AML requirements).

13.9 Security Measures

PaySoor.com implements strong technical and organisational measures to safeguard personal data, including:

• Data encryption in transit and at rest;
• Secure, access-controlled databases;
• Regular vulnerability testing and monitoring; and
• Staff training on privacy and information security.

Payment Partners likewise maintain PCI DSS-compliant infrastructure and advanced anti-fraud systems to ensure secure payment processing.

13.10 Data Breaches

In the unlikely event of a personal-data breach, PaySoor.com will:

• Take immediate steps to contain and assess the incident;
• Notify affected Users and the Information Commissioner’s Office (ICO) within the required statutory timeframe; and
• Cooperate with Payment Partners or regulators to mitigate any resulting risks.

13.11 Contact for Privacy Matters

CommunityDonor.com is registered with the Information Commissioner Office for UK data protection compliance. We do not store full card numbers or CVV data and card processing is performed by our payment partners. Your ICO registration number will be published here once issued.

All privacy-related inquiries should be directed to:
Data Protection Officer
 Kindly Tech LTD
Email: privacy@PaySoor.com

14. Security and Fraud Prevention

14.1 Security Commitment

Kindly Tech LTD, operator of PaySoor.com, is committed to maintaining the highest standards of data security, transaction integrity, and fraud prevention.
We design our systems and policies to protect both Users and our regulated third-party payment processor partners (Payment Partners) against unauthorised access, misuse, or criminal activity.

Security is a shared responsibility between PaySoor.com, its Users, and its Payment Partners. Each User must also act responsibly in safeguarding their account credentials, devices, and communication channels.

14.2 Data and Payment Security

PaySoor.com implements a layered security framework that includes:

• Encrypted connections (SSL/TLS) for all data transmitted between Users and the Platform;
• PCI DSS-compliant integration for all payment processing;
• Firewalls, intrusion detection, and malware prevention on hosted servers;
• Role-based access control and secure authentication for administrative systems; and
• Continuous monitoring of infrastructure for vulnerabilities or unusual activity.

All sensitive financial information (such as card data or banking details) is processed exclusively by the Payment Partners. PaySoor.com never stores or transmits raw payment data through its own systems.

14.3 Payment Partner Safeguards

Each Payment Partner integrated with PaySoor.com maintains its own independent compliance with:

• Financial Conduct Authority (FCA) authorisation (where applicable);
• PCI DSS and card-network data-security requirements;
• Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) laws; and
• Ongoing transaction monitoring and fraud detection systems.

This ensures that all donations and payouts occur within a regulated, traceable, and fully auditable financial environment.

14.4 Account Security

Users are responsible for maintaining the confidentiality of their account credentials.
 They must:

• Use strong, unique passwords and update them periodically;
• Enable additional security features where offered (e.g., two-factor authentication);
• Notify PaySoor.com immediately if unauthorised access or suspicious activity is detected; and
• Avoid sharing credentials with any third party.

PaySoor.com shall not be liable for any loss resulting from a User’s failure to secure their account.

14.5 Fraud Prevention and Monitoring

PaySoor.com maintains robust systems to identify and mitigate fraudulent or high-risk activities. These include:

• Automated transaction and behaviour monitoring;
• Geolocation and IP reputation analysis;
• Manual compliance reviews for flagged campaigns;
• Cross-checking Users and transactions against watchlists and sanctions databases; and
• Periodic audits of campaign and payment data.

Our compliance team works in coordination with Payment Partners to investigate suspicious activity and take prompt corrective action when required.

14.6 Cooperation with Payment Partners and Authorities

PaySoor.com cooperates fully with its Payment Partners, regulators, and law-enforcement agencies to detect, prevent, and address fraudulent or illegal activity.
 Such cooperation may include:

• Sharing verified User or transaction data upon lawful request;
• Freezing or withholding funds pending investigation;
• Assisting with recovery of misappropriated funds; and
• Providing reports or documentation to authorities.

These actions are taken in accordance with applicable privacy and data-protection laws.

14.7 User Obligations in Fraud Prevention

All Users agree to:

• Provide truthful and verifiable information during registration and transactions;
• Avoid creating multiple or false accounts;
• Use payment methods that belong to them or that they are legally authorised to use;
• Report any suspicious campaigns or payments immediately to support@PaySoor.com; and
• Cooperate with any investigation conducted by PaySoor.com or its Payment Partners.

Any attempt to engage in fraud, chargeback abuse, money laundering, or identity theft will result in account suspension and potential referral to law enforcement.

14.8 Security Audits and Risk Management

Kindly Tech LTD conducts internal reviews and periodic security audits to ensure ongoing compliance with:

• Industry data-security standards;
• Payment Partner contractual requirements; and
• FCA-aligned operational best practices.

Risk assessments are reviewed regularly to identify new threats and update control measures accordingly.

14.9 Incident Management

In the event of a suspected or confirmed security incident, PaySoor.com will:

• Take immediate action to contain the risk;
• Notify affected Users and relevant authorities where legally required;
• Collaborate with Payment Partners to assess impact and prevent recurrence; and
• Maintain detailed logs and evidence for compliance and audit purposes.

Where fraudulent funds are involved, disbursement may be suspended until investigation results are finalised.

14.10 Continuous Improvement

Security and fraud prevention are ongoing commitments.
 PaySoor.com continually updates its systems, policies, and staff training to reflect technological advances, evolving threats, and regulatory changes.
Feedback from Payment Partners, Users, and auditors is used to strengthen controls and maintain a low-risk operational environment.

We use HTTPS and industry standard security controls. Card data is entered on pages served by our payment partners and is not stored on our servers. We may pause campaigns or payouts if fraud risk is detected or reported by our payment partners.

15. Platform Liability and Indemnity

15.1 General Disclaimer

PaySoor.com, operated by Kindly Tech LTD, provides a digital platform that enables Users to create, publish, and support crowdfunding campaigns.
The Platform acts solely as a technical and administrative facilitator and does not:

• Guarantee the accuracy, legality, or success of any campaign;
• Control how Campaign Owners use the funds they receive;
• Hold, safeguard, or distribute any donated funds; or
• Provide financial, legal, or tax advice.

All campaigns, communications, and transactions conducted through the Platform are the sole responsibility of the respective Users involved.

15.2 No Warranties

The Platform and all related services are provided on an as is and as available basis.
 Kindly Tech LTD makes no warranties or representations, express or implied, regarding:

• The availability, reliability, or uninterrupted functionality of the Platform;
• The accuracy or completeness of campaign content;
• The conduct or integrity of any User; or
• The suitability of the Platform for any particular purpose.

To the fullest extent permitted by law, Kindly Tech LTD disclaims all implied warranties, including fitness for purpose, merchantability, and non-infringement.

15.3 Limitation of Liability

To the extent permitted by law, neither Kindly Tech LTD, PaySoor.com, nor any of their affiliates, officers, employees, or Payment Partners shall be liable for any:

• Loss of profits, revenue, goodwill, or business opportunity;
• Loss or corruption of data or system interruptions;
• Indirect, incidental, or consequential damages; or
• Losses arising from any act or omission of a Campaign Owner, Donor, or third party.

PaySoor.com’s total aggregate liability for any claim relating to use of the Platform shall not exceed the total amount of Service Fees retained by Kindly Tech LTD from the transaction(s) giving rise to the claim.

15.4 Payment Partner Independence and Liability Exclusion

All third-party payment processor partners (Payment Partners) integrated with PaySoor.com operate as independent, regulated entities.
 Payment Partners:

• Provide payment services under their own licences and regulatory supervision;
• Handle donation collection, fund safeguarding, and payouts under their terms; and
• Are not responsible for campaign accuracy, refund decisions, or disputes between Users.

By using the Platform, Users acknowledge that:

• Any payment-related issues beyond transaction processing are managed by PaySoor.com, not the Payment Partner;
• The Payment Partner bears no liability for losses, misused funds, chargebacks, or fraudulent campaigns; and
• All claims relating to campaign management, communication, or compliance must be directed exclusively to Kindly Tech LTD.

This allocation of responsibility ensures the Payment Partners remain protected from operational or reputational risk related to crowdfunding activity.

15.5 User Liability

Each User (including Campaign Owners and Donors) is fully responsible for:

• Their actions and omissions while using the Platform;
• The accuracy and legality of any information or materials provided;
• Compliance with these Terms and applicable laws; and
• The lawful and intended use of funds raised or donated.

Users must not engage in fraudulent, abusive, or misleading conduct. Any such activity will result in immediate suspension and potential legal action.

15.6 Indemnification

Each User agrees to indemnify, defend, and hold harmless:

• Kindly Tech LTD, its directors, employees, and affiliates; and
• All Payment Partners involved in donation processing,

from and against any and all claims, damages, liabilities, losses, expenses, and costs (including legal fees) arising out of or related to:

• The User’s breach of these Terms or applicable law;
• Misuse or unauthorised use of the Platform;
• Misrepresentation or negligence in campaign or donation activity; or
• Any dispute or chargeback initiated by the User.

PaySoor.com reserves the right to assume control of any matter subject to indemnification at the User’s expense.

15.7 Third-Party Services

PaySoor.com may contain links or integrations with third-party services, websites, or applications.
 Kindly Tech LTD does not control, endorse, or assume responsibility for any external services or their content.
 Users access such third-party services at their own risk and subject to their respective terms of service.

15.8 Force Majeure

Kindly Tech LTD shall not be liable for any delay, interruption, or failure in performance caused by circumstances beyond its reasonable control, including but not limited to:

• Acts of God, natural disasters, or pandemics;
• Internet or telecommunications outages;
• Government restrictions or legal orders;
• Strikes, labour disputes, or system failures; or
• Security incidents, cyberattacks, or third-party service disruptions.

During such events, obligations shall be suspended for the duration of the disruption.

15.9 Platform Integrity

PaySoor.com continuously works to ensure the safety and stability of the Platform but cannot guarantee complete protection against all risks.
 Users understand that no online platform is entirely free from potential vulnerabilities and accept such inherent risks when using digital services.

16. Suspension and Termination

16.1 Platform Rights

Kindly Tech LTD, as operator of PaySoor.com, reserves the right to suspend, restrict, or permanently terminate any User account or campaign where necessary to protect the integrity of the Platform, comply with legal obligations, or safeguard the interests of Donors, Campaign Owners, and regulated third-party payment processor partners (Payment Partners).

Such actions may be taken with or without prior notice if required for compliance, fraud prevention, or urgent risk mitigation.

16.2 Grounds for Suspension or Termination

Without limiting its other rights, PaySoor.com may suspend or terminate a User’s account or campaign for any of the following reasons:

• Breach of these Terms or violation of applicable law;
• Submission of false, misleading, or incomplete information during registration or verification;
• Suspicion or evidence of fraudulent, deceptive, or high-risk behaviour;
• Failure to complete or pass KYC/AML verification checks;
• Misuse or misappropriation of donated funds;
• Infringement of intellectual-property or privacy rights;
• Engagement in prohibited or restricted activities under Section 10;
• Excessive donor complaints, chargebacks, or refund disputes;
• Interference with Platform operations, data security, or Payment Partner systems; or
• Actions that may expose the Platform or its Payment Partners to regulatory or reputational risk.

PaySoor.com may also restrict access temporarily while investigating suspicious activity or awaiting documentation from the User.

16.3 Suspension Process

In most cases, the Platform will attempt to notify the affected User by email or dashboard alert before or immediately after suspension, specifying the reason and any steps required for reinstatement.
However, PaySoor.com reserves the right to suspend accounts without prior notice if doing so is necessary to comply with a Payment Partner directive, legal order, or urgent security requirement.

During suspension:

• Campaigns may be hidden or disabled from public view;
• Donations may be paused; and
• Pending payouts may be withheld by the Payment Partner until the issue is resolved.

16.4 Termination by the User

Users may close their accounts at any time by submitting a written request to support@PaySoor.com.
 Termination will not affect obligations already incurred, including refund requests, chargeback responsibilities, or pending regulatory checks.
 PaySoor.com may retain necessary records for legal, compliance, and audit purposes, even after account closure.

16.5 Effect of Termination

Upon termination, all rights granted to the User under these Terms cease immediately.
 PaySoor.com may:

• Remove or archive campaign content from the Platform;
• Retain anonymised transaction data for compliance and reporting; and
• Continue cooperating with Payment Partners and authorities where investigations remain open.

Funds already held by a Payment Partner will be disbursed, refunded, or frozen according to applicable regulation and the Payment Partner’s own compliance obligations.

16.6 No Liability for Suspension or Termination

PaySoor.com and its Payment Partners shall not be liable for any loss of revenue, goodwill, data, or opportunity resulting from suspension or termination carried out in accordance with these Terms or regulatory obligations.
 Users acknowledge that such measures are essential for protecting the Platform’s lawful operation and for maintaining continued eligibility to work with regulated Payment Partners.

16.7 Reinstatement

Where possible, PaySoor.com may reinstate suspended accounts after the User has:

• Provided satisfactory evidence of compliance;
• Completed any required verification or documentation; and
• Agreed in writing to remedy prior breaches and comply with ongoing monitoring.

Reinstatement is granted at the sole discretion of Kindly Tech LTD and may be subject to Payment Partner approval.

17. Intellectual Property Rights

17.1 Ownership of Platform Content

All intellectual property rights in and to the PaySoor.com Platform including its software, databases, layout, text, graphics, logos, icons, trademarks, trade names, and other materials are owned or lawfully licensed by Kindly Tech LTD.
These materials are protected by the UK Copyright, Designs and Patents Act 1988, trademark law, and international intellectual-property treaties.

Users acknowledge that no ownership rights are transferred by accessing or using the Platform.
 Except as expressly authorised in writing by Kindly Tech LTD, Users may not reproduce, distribute, modify, publicly display, or create derivative works from any part of the Platform.

17.2 User-Generated Content

Campaign Owners and Donors may upload or submit text, images, videos, and other materials (User Content) in connection with their use of the Platform.
 By submitting such content, Users represent and warrant that:

• They own or have obtained all necessary licences, rights, and permissions to use the content;
• The content does not infringe upon the rights of any third party; and
• The content complies with all applicable laws and these Terms.

Users remain the legal owners of their User Content but grant Kindly Tech LTD a non-exclusive, worldwide, royalty-free, transferable licence to:

• Host, reproduce, and display the content on the Platform;
• Promote campaigns through emails, newsletters, or social media; and
• Create backup or archival copies for operational and compliance purposes.

This licence continues for as long as the content remains published on the Platform and terminates when the content is removed, except where retention is required for regulatory or evidentiary purposes.

17.3 Platform Trademarks

PaySoor.com, the PaySoor logo, and all related marks are trademarks or registered trademarks of Kindly Tech LTD.
 Users may not use these marks in any manner that suggests endorsement, partnership, or affiliation without prior written consent.
 All other company names, logos, and product names mentioned on the Platform are the property of their respective owners.

17.4 Restrictions on Use

Users must not:

• Copy, modify, reverse-engineer, decompile, or attempt to extract the source code of the Platform;
• Circumvent access controls or security measures;
• Use automated systems (e.g., bots, scrapers, or crawlers) to extract data from the Platform; or
• Use any content, trademarks, or materials in a way that could mislead, defame, or harm the reputation of Kindly Tech LTD, PaySoor.com, or its Payment Partners.

Violation of these restrictions may result in account termination and legal action.

17.5 Use of Platform Branding by Campaign Owners

Campaign Owners may refer to PaySoor.com in promotional materials solely to indicate that their campaign is hosted on the Platform.
 Any use of PaySoor.com’s name, logo, or branding must:

• Be accurate and not misleading;
• Comply with any brand-use guidelines published by the Platform; and
• Be discontinued immediately upon request from Kindly Tech LTD.

Unapproved use of Platform branding or imitation of the Platform’s identity is strictly prohibited.

17.6 Reporting Infringement

If you believe that content on PaySoor.com infringes your copyright, trademark, or other intellectual-property rights, please contact our compliance team at legal@PaySoor.com.
 Include:

• Your full name and contact details;
• A description of the alleged infringement;
• Proof of ownership or authorisation; and
• A declaration that the information provided is accurate and made in good faith.

Upon receipt, PaySoor.com will review the claim, remove infringing content where appropriate, and notify the User concerned.

17.7 Content Removal and Retention

PaySoor.com reserves the right to remove any User Content that:

• Violates intellectual-property rights or applicable law;
• Breaches these Terms or community standards; or
• Poses reputational or compliance risk for the Platform or its Payment Partners.

Removed content may be retained in secure archives as evidence or for compliance with legal and regulatory obligations.

17.8 No Rights Granted to Payment Partners

Nothing in these Terms shall be construed as granting Users any intellectual-property rights or licences related to the logos, trademarks, or systems of the Platform’s Payment Partners.
 All such rights remain the sole property of their respective owners and are used by Kindly Tech LTD strictly under contract or integration agreements.

18. Legal Compliance and Cooperation with Authorities

18.1 Compliance Commitment

Kindly Tech LTD, operator of PaySoor.com, is committed to conducting all operations in full compliance with applicable UK laws, financial regulations, and the requirements of its regulated third-party payment processor partners (Payment Partners).
 The Company maintains a strong compliance framework to prevent financial crime, protect users, and support transparent and lawful crowdfunding activities.

PaySoor.com’s internal compliance policies are guided by principles established under:

• The Proceeds of Crime Act 2002 (POCA);
• The Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017;
• The Payment Services Regulations 2017; and
• The UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

18.2 Cooperation with Regulators and Authorities

PaySoor.com fully cooperates with:

• The Financial Conduct Authority (FCA);
• HM Revenue & Customs (HMRC);
• Law-enforcement and anti-fraud agencies; and
• Any other competent authorities or courts.

Such cooperation may include:

• Providing verified information, documents, or transaction records upon lawful request;
• Responding to subpoenas, warrants, or regulatory inquiries;
• Supporting investigations into money laundering, fraud, or terrorism financing; and
• Reporting suspicious activity in accordance with applicable AML/CTF obligations.

All disclosures are made in compliance with data-protection and confidentiality laws.

18.3 Cooperation with Payment Partners

PaySoor.com works closely with its Payment Partners to ensure joint compliance with relevant financial and regulatory requirements.
 This includes:

• Sharing verified data to assist with KYC, AML, and CTF checks;
• Implementing security and reporting standards required by the Payment Partner;
• Following Payment Partner instructions regarding fund holds, reversals, or refunds; and
• Assisting in audits, compliance reviews, or regulatory correspondence as needed.

Kindly Tech LTD acknowledges that its Payment Partners operate under independent regulatory obligations and agrees to support their efforts to maintain full compliance with applicable financial laws.

18.4 Reporting and Recordkeeping

To maintain transparency and compliance integrity, PaySoor.com:

• Retains transaction and verification records in accordance with statutory recordkeeping periods;
• Maintains audit trails of all donation, refund, and payout activities;
• Records communications related to disputes and compliance investigations; and
• Ensures all documentation can be made available to authorities or Payment Partners upon lawful request.

All records are securely stored and accessible only to authorised personnel bound by confidentiality obligations.

18.5 Regulatory and Lawful Requests

PaySoor.com may, without prior notice to Users, disclose relevant information to regulators, Payment Partners, or law-enforcement agencies where required by:

• Law or court order;
• Regulatory supervision;
• Fraud or AML investigation; or
• Contractual obligations with Payment Partners.

Such disclosures are limited to the minimum information necessary to satisfy legal requirements and will be carried out in a secure and traceable manner.

18.6 User Cooperation

All Users (Donors and Campaign Owners alike) are required to cooperate with any compliance, audit, or legal investigation conducted by:

• PaySoor.com;
• Its Payment Partners; or
• Competent authorities.

This includes promptly providing identification, documentation, or clarifications requested for lawful verification purposes.
 Failure to cooperate may result in suspension, account termination, or withheld payouts.

18.7 Sanctions and Restricted Jurisdictions

PaySoor.com complies with all applicable UK, EU, and international sanctions regimes, including those administered by HM Treasury and the Office of Financial Sanctions Implementation (OFSI).
 The Platform prohibits:

• Users located in or transacting with sanctioned jurisdictions or entities; and
• Any campaign that violates trade restrictions, embargoes, or anti-terrorism laws.

All transactions are screened for sanctions compliance by both the Platform and its Payment Partners prior to processing.

18.8 Legal Requests Concerning User Activity

If a User’s account or campaign is the subject of an official legal or regulatory inquiry, PaySoor.com may:

• Freeze or restrict access to relevant funds;
• Suspend or disable the account pending resolution;
• Notify the Payment Partner of the investigation; and
• Provide evidence, transaction data, and correspondence to the requesting authority.

PaySoor.com shall not be liable for any losses resulting from compliance with such lawful requests.

18.9 Whistleblowing and Internal Compliance Reporting

Kindly Tech LTD maintains confidential reporting channels for employees, contractors, and partners to report suspected breaches of law, policy, or ethical standards.
 All reports are investigated impartially and, where appropriate, escalated to relevant authorities or Payment Partners.

18.10 Compliance Oversight

The Company appoints a Compliance Officer responsible for:

• Overseeing KYC/AML implementation;
• Liaising with Payment Partners and regulators;
• Managing suspicious-activity reports (SARs); and
• Ensuring continued adherence to all applicable laws and industry standards.

Inquiries relating to compliance matters may be directed to compliance@PaySoor.com.

We will cooperate with law enforcement, regulators, the Fundraising Regulator, and our payment partners for investigations, lawful information requests, and fraud or AML reviews.

19. Amendments and Updates to Terms

19.1 Right to Amend

Kindly Tech LTD, operator of PaySoor.com, reserves the right to amend, update, or modify these Terms and Conditions at any time.
 Updates may be made to reflect:

• Changes in applicable laws or regulatory requirements;
• Adjustments required by our third-party payment processor partners (Payment Partners);
• Improvements to Platform features or operational processes; or
• Enhancements to security, privacy, or compliance standards.

All amendments are made with the purpose of maintaining a transparent, lawful, and safe environment for Users and Payment Partners.

19.2 Notification of Changes

PaySoor.com will notify Users of material changes to these Terms through one or more of the following methods:

• Publication of the revised Terms on the Platform’s website;
• Email notification to registered Users; or
• Prominent on-site alerts upon login.

Users are encouraged to review the Terms periodically to stay informed of the most recent version.
The effective date of each update will be displayed clearly at the top of the document.

19.3 Continued Use as Acceptance

By continuing to access or use the Platform after the revised Terms take effect, Users agree to be bound by the updated version.
If a User does not agree to the revised Terms, they must immediately cease using the Platform and may request account closure in accordance with Section 16 (Suspension and Termination).

19.4 Obligations Toward Payment Partners

PaySoor.com maintains contractual relationships with regulated Payment Partners, and some amendments may be required to comply with those partners’ evolving operational or regulatory requirements.
 In such cases:

• Updates may take effect immediately if required by law or Payment Partner compliance directives;
• Users will be informed as soon as reasonably possible; and
• Continued use of the Platform constitutes agreement to those compliance-driven changes.

This approach ensures uninterrupted payment processing and continued adherence to financial regulations.

19.5 Historical Versions

PaySoor.com maintains archived versions of previous Terms and Conditions for recordkeeping and audit purposes.
Users may request access to prior versions by contacting legal@PaySoor.com.
 Archived copies are retained for a minimum of six years or longer if required for regulatory or contractual compliance.

19.6 Changes to Fees and Policies

Kindly Tech LTD may also update its Service Fee structure, Privacy Policy, or related documents from time to time.
 Where such changes materially affect User rights or obligations, notice will be provided in the same manner as set out in this section.
 Revised fees or policies will apply only to future transactions and will not retroactively alter completed donations or payouts.

19.7 Compliance with Law

If any amendment is required to comply with applicable law or the directive of a regulator, court, or Payment Partner, such amendment may take immediate effect without prior notice.
 PaySoor.com will publish the change as soon as practicable and ensure that affected Users are informed promptly.

20. Governing Law and Jurisdiction

20.1 Applicable Law

These Terms and Conditions, and any dispute or claim arising out of or relating to them, the Platform, or any transaction facilitated through PaySoor.com, shall be governed by and construed in accordance with the laws of England and Wales.
This includes, but is not limited to, compliance with the Companies Act 2006, Consumer Rights Act 2015, Data Protection Act 2018, and all relevant UK and EU financial-services regulations applicable to crowdfunding and online payment facilitation.

20.2 Exclusive Jurisdiction

Users agree that the courts of England and Wales shall have exclusive jurisdiction to hear and determine any dispute, controversy, or claim arising under or in connection with these Terms, the Platform, or its use.
 By using the Platform, Users consent to this jurisdiction and waive any objection to venue or forum.

20.3 Legal Standing of Kindly Tech LTD

Kindly Tech LTD, the company operating PaySoor.com, is a private limited company registered in England and Wales, and therefore subject to UK corporate and legal oversight.
 All contracts, agreements, and policies are issued under its authority, and all obligations arising under these Terms are enforceable solely against Kindly Tech LTD, not against any individual officer, employee, or Payment Partner.

20.4 International Users

The Platform may be accessed from outside the United Kingdom.
 Users who access or use PaySoor.com from other jurisdictions do so at their own initiative and are responsible for compliance with all applicable local laws and regulations.
 PaySoor.com does not represent that its Platform or services are appropriate or lawful for use outside the UK, and it may restrict access from jurisdictions subject to sanctions or high-risk classification by its Payment Partners.

20.5 Relationship to Payment Partners

Nothing in this Section shall limit the independent legal obligations of PaySoor.com’s regulated Payment Partners under their respective jurisdictions.
 Payment Partners operate under their own licences and regulatory frameworks; however, the contractual relationship between Users and Kindly Tech LTD remains governed exclusively by the laws of England and Wales.

21. Contact Information

21.1 General Enquiries

For general questions about the Platform, your account, or these Terms, please contact the PaySoor.com support team using the details below.
 Our staff aim to respond to all queries promptly and in accordance with applicable service and compliance standards.

Email: support@PaySoor.com
Website: https://www.PaySoor.com

21.2 Complaints

If you have a concern about our fundraising practices contact compliance@PaySoor.com.
We will acknowledge within 5 working days and aim to respond within 20 working days.

If you are not satisfied you may refer your complaint to the Fundraising Regulator at www.fundraisingregulator.org.uk/make-a-complaint.

PaySoor.com follows the Fundraising Regulator Code of Fundraising Practice and is completing registration. Once approved we will display the official badge on this website.

For legal, regulatory, or compliance-related matters including data-protection, AML/KYC, or law-enforcement requests correspondence should be directed to:

Compliance Department
 Kindly Tech LTD
 Email: compliance@PaySoor.com

Requests or notifications concerning intellectual-property rights, platform misuse, or formal disputes may also be submitted through this address.

21.3 Data-Protection and Privacy Enquiries

For matters relating to personal-data rights, privacy concerns, or access requests under the UK GDPR or Data Protection Act 2018, please contact:

Data Protection Officer
 Kindly Tech LTD
 Email: privacy@PaySoor.com

Users may also submit data-protection complaints directly to the Information Commissioner’s Office (ICO) at https://ico.org.uk if they believe their rights have been infringed.

21.4 Company Information

Kindly Tech LTD
 Registered in England and Wales
 Company Number: 16459346
 Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
 Director: Omaya Najami
 Email: omaya@PaySoor.com
 Phone: +44 02035764445

21.5 Notices

All formal notices under these Terms must be sent by email to the addresses provided above or by post to the Company’s registered office.
 Notices will be deemed received:

• Immediately upon email delivery confirmation; or
• Within five (5) business days after posting by recorded delivery in the United Kingdom.